At a Glance
- Tasks: Design and implement AI systems for customer support and compliance at Coinbase.
- Company: Join Coinbase, a leader in the crypto and blockchain space.
- Benefits: Competitive salary, bonuses, equity, and comprehensive health benefits.
- Other info: Opportunity to mentor others and grow in a dynamic tech environment.
- Why this job: Be part of a mission to revolutionize the global financial system with cutting-edge technology.
- Qualifications: 8+ years in software engineering with a passion for open financial systems.
The predicted salary is between 123750 - 151250 $ per year.
At Coinbase, our mission is to increase economic freedom in the world. We are seeking a candidate who is passionate about our mission and believes in the power of crypto and blockchain technology to update the financial system. The role is part of the Platform Product Group, which builds a trusted, scalable, and compliant platform to maximize velocity, efficiency and quality and provide a consistent, high-quality experience across Coinbase products.
The Core Automation team aims to automate AI-powered operations to deliver seamless customer experiences and maximum value for shareholders. Our initial focus is automating Customer Support and Compliance with Agentic AI, building primitives and orchestration that scale across domains, and enabling AI to enhance customer experience and internal processes.
In this role, you will join as a Staff Software Engineer in the Platform Product Group and contribute to foundational APIs and distributed systems that enable AI agents and automation across Coinbase products.
What you’ll be doing (job duties)
- Design and implement Agentic AI systems that power Coinbase’s customer support experience and compliance processes
- Design and implement orchestration, guardrails and measurement techniques to ensure AI agents are grounded, relevant, and provide customer delight
- Architect and develop distributed systems
- Provide technical structure to teams and work with management and stakeholders to define strategic roadmaps
- Manage project priorities, deadlines and deliverables with your technical expertise
- Mentor and train other team members on design techniques and coding standards
- Design and implement foundational APIs for use by LLMs
- Write high quality, well-tested code to meet customer needs
What we look for in you
- 8+ years of experience in software engineering
- Experience architecting and developing solutions to ambiguous problems with significant impact
- You’re passionate about building an open financial system that brings the world together
Nice to haves
- Experience getting LLM-based applications to production, measuring and improving grounding to a given corpus, and reducing hallucinations
- Experience in the Customer Support, Compliance, or Financial Crimes domains
Staff Software Engineer, Backend employer: Coinbase
At Coinbase, we foster a dynamic and challenging work environment where innovation thrives and employees are empowered to push their limits. As a remote-first company, we offer flexibility while also prioritizing collaboration through quarterly in-person 'surges' that enhance team synergy. With a strong focus on employee growth and impactful projects, joining our team means contributing to the future of finance in a meaningful way.
