At a Glance
- Tasks: Manage data and improve workflows using automation and AI tools.
- Company: Cohere, a forward-thinking company focused on innovation.
- Benefits: Remote work flexibility, competitive salary, and growth opportunities.
- Other info: Exciting role with potential for career advancement across Canada.
- Why this job: Join a dynamic team and enhance customer experiences through automation.
- Qualifications: 2-4 years in business analysis, CRM experience, and strong analytical skills.
The predicted salary is between 67500 - 82500 $ per year.
Remote from Greater Toronto, Montreal, or Ottawa, this Delivery Operations Analyst role centers on automation, data quality, and workflow coordination. At Cohere, the analyst connects GTM and Delivery Engineering through a unified Deal Desk operational system. You will manage Salesforce and Mission Control data, coordinate approvals and assignments, and improve workflows using automation, North, and AI tools. The work supports customer opportunities from initial brief through delivery assignment.
Key Responsibilities:
- Oversee customer briefs and route required information for approval
- Coordinate commercial approval handoffs to Engineering Program Managers
- Track pre-delivery opportunities, blockers, actions, and missing information
- Maintain Salesforce and Mission Control operational data
- Develop reporting, documentation, workflows, and automation
Requirements:
- Two to four years in business analysis or operations
- Experience with CRM and business operations systems
- Strong analytical, organizational, and detail-oriented skills
- Automation experience with multiple AI tools
- Ability to investigate root causes and resolve issues
- Apply operational rigor, automation expertise, and systems thinking to improve Cohere’s GTM-to-Delivery workflow across Canada.
Delivery Operations Analyst Automation employer: Cohere
Cohere is an exceptional employer that fosters a dynamic and collaborative work culture, making it an ideal place for an Executive Assistant to thrive. With a strong focus on employee growth, we offer generous benefits including a weekly lunch stipend, comprehensive health coverage, and a robust education stipend, all while working in a cutting-edge AI environment in Toronto. Join us to be part of a passionate team dedicated to innovation and meaningful impact in the world of AI.
