Elevate customer experiences with Cognizant as a Bilingual Cantonese Sales & Customer Service Representative in Canada. Provide support via phone, drive purchases, and collaborate with your team on various customer needs.
Cognizant, an IT Consulting Firm, seeks an experienced representative fluent in English and Cantonese. In this remote role, you will handle inquiries, manage orders, and assist customers effectively. Your contributions will enhance our team's customer service quality and company commitment to supporting customer satisfaction.
Key Responsibilities:
- Offer support via phone, email, and chat for customer inquiries
- Track information and troubleshoot using computerized systems
- Document issues, resolving inquiries promptly
- Redirect callers to self-service options proactively
- Process orders and communicate follow-ups as necessary
Requirements:
- High School Diploma or equivalent
- Minimum 2 years in Customer Service
- Must be bilingual in English and Cantonese
- Excellent communication skills, both oral and written
- Ability to work in a fast-paced team environment
Bring your customer service expertise to make a real impact at Cognizant.
Bilingual Cantonese Customer Service Representative in Toronto employer: Cognizant
Cognizant is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the fast-paced financial services sector. Employees benefit from comprehensive growth opportunities, including access to cutting-edge technologies and professional development programs, all while working in a supportive environment that values diversity and inclusion. Located in a vibrant tech hub, Cognizant offers unique advantages such as networking with industry leaders and participating in transformative projects that make a real impact.
