Cognizant is seeking an experienced Incident Management Practice Lead to design, implement, and enhance enterprise Incident Management capabilities across a complex technology landscape. You will lead strategic initiatives to improve service reliability, operational resilience, and incident response effectiveness through AI-driven insights, automation, AIOps, and ITIL-aligned service management practices.
Based in Canada and remote, you will collaborate with Engineering, SRE, Operations, and
Remote Incident Management Lead: AI, AIOps & ITIL (ServiceNow) in Ottawa employer: Cognizant
Cognizant is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the fast-paced financial services sector. Employees benefit from comprehensive growth opportunities, including access to cutting-edge technologies and professional development programs, all while working in a supportive environment that values diversity and inclusion. Located in a vibrant tech hub, Cognizant offers unique advantages such as networking with industry leaders and participating in transformative projects that make a real impact.
