Join Cognizant as a Remote Bilingual Sales and Customer Service Agent in Quebec, assisting customers in English and French. Provide exceptional service through phone, email, and chat to enhance customer experiences.
In this role at Cognizant, you will engage with customers and sales associates, addressing inquiries and managing orders. The position requires at least two years of customer service experience, with a strong emphasis on problem-solving and a keen attention to detail. You'll leverage computerized systems to track information and resolve issues promptly.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat
- Process orders and manage customer requests effectively
- Document issues, providing timely updates and resolutions
- Redirect callers to self-service solutions as needed
- Conduct proactive outbound follow-ups to ensure satisfaction
Requirements:
- High School Diploma or equivalent
- Bilingual proficiency in English and French
- Minimum two years of customer service experience
- Excellent communication skills, written and verbal
- Ability to excel in a fast-paced environment
Bring your customer service expertise and bilingual skills to enhance customer relations at Cognizant.
Bilingual Sales Customer Service Agent Remote in Edmonton employer: Cognizant Technology Solutions Corporation
Cognizant is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Domain Consultant role in Toronto. With a strong emphasis on employee growth, we offer comprehensive training programs and mentorship opportunities, ensuring that our team members thrive in their careers. Our hybrid work model promotes a healthy work-life balance, complemented by competitive benefits including medical, dental, and paid parental leave, making Cognizant a rewarding place to build your future.
Contact Details:
Cognizant Technology Solutions Corporation Recruitment Team
