Enhance customer loyalty with Cogeco Connexion as a Retention & Base Specialist in Burlington, ON. Use your negotiation skills to retain customers and maximize revenue opportunities.
The Retention & Base Specialist plays a vital role in managing customer interactions to boost retention and sales. This position requires strong communication and problem-solving abilities. You will balance account modifications, resolve billing issues, and meet KPIs while fostering genuine connections with customers.
Key Responsibilities:
- Handle downgrades or disconnect requests professionally.
- Respond to inbound inquiries and conduct outbound campaigns.
- Resolve billing and account modification requests effectively.
- Troubleshoot escalated customer issues and offer solutions.
- Provide competitive market comparisons to retain customers.
Requirements:
- High school diploma required; post-secondary preferred.
- 1-3 years in retention, sales, or customer service.
- Strong communication skills; bilingualism is an asset.
- Familiarity with Salesforce and general telecom knowledge.
- Self-motivated with strong problem-solving ability.
Utilize your skills in customer retention, sales, and service excellence at Cogeco Connexion.
Retention Specialist at Cogeco Connexion in Burlington employer: Cogeco
At Cogeco Communications Inc., we foster a vibrant and inclusive work culture that prioritizes employee well-being and growth. Our commitment to diversity and collaboration empowers every team member to contribute meaningfully, while our focus on professional development ensures that you can thrive in your role as a Human Resources Business Partner. Located in the dynamic city of Montréal, you'll be part of a forward-thinking organization that values genuine connections and continuous improvement, making it an exceptional place to build your career.
