Become a Retention Specialist with Cogeco Connexion, focusing on customer loyalty and service from your home office and Burlington, ON. Drive retention through effective communication and negotiation skills.
This hybrid role in Burlington, Ontario, requires dedication and resilience. As a Retention Specialist, you will manage inbound and outbound customer queries, focusing on resolving issues and maximizing retention opportunities. You'll thrive on building lasting value-based relationships with customers and ensuring they remain connected with Cogeco services.
Key Responsibilities:
- Handle inbound and outbound requests to retain customers
- Resolve customer issues with professionalism and care
- Conduct outbound calls to maximize retention
- Promote and upsell Cogeco products effectively
- Troubleshoot escalated customer inquiries
Requirements:
- High School Diploma; post-secondary preferred
- Minimum 1 year of customer service experience
- Strong communication and negotiation skills
- Familiarity with Google Suite applications
- Ability to work flexible hours, including shifts
Enhance customer loyalty and drive success with your negotiation skills at Cogeco.
Hybrid Retention Specialist at Cogeco in Burlington employer: Cogeco
At Cogeco Communications Inc., we foster a vibrant and inclusive work culture that prioritizes employee well-being and growth. Our commitment to diversity and collaboration empowers every team member to contribute meaningfully, while our focus on professional development ensures that you can thrive in your role as a Human Resources Business Partner. Located in the dynamic city of Montréal, you'll be part of a forward-thinking organization that values genuine connections and continuous improvement, making it an exceptional place to build your career.
