Shape the future of customer retention at Cogeco in Burlington. This role requires a strategic mindset to enhance customer relationships and team development.
As the Customer Retention Leader, you will take charge of designing innovative short and long-term retention strategies for Cogeco. With at least eight years of call center management experience, you will leverage your interpersonal skills to foster a culture of collaboration and success within your team. This role is pivotal in aligning customer advocacy with business goals.
Key Responsibilities:
- Lead the evolution of customer retention strategies
- Drive team performance through coaching and development
- Conduct market assessments for competitive intelligence
- Formulate and implement innovative customer programs
- Ensure adherence to service level standards
Requirements:
- Minimum 8 years of customer service experience
- 5+ years in a managerial capacity
- Excellent communication and storytelling abilities
- Experience in analyzing customer metrics
- Bachelor's degree preferred
Apply your strategic vision and creativity to enhance customer loyalty at Cogeco.
Burlington Customer Retention Leader employer: Cogeco Inc.
At Cogeco Connexion Inc., we foster a vibrant and inclusive work culture that prioritizes employee well-being and professional growth. Located in Burlington, ON, our team thrives on collaboration and innovation, empowering each member to contribute to our mission of delivering exceptional AI solutions. With a commitment to diversity and continuous learning, we offer unique opportunities for career advancement while ensuring a supportive environment where everyone can excel.
