Program Officer in Terrace

Coast Mountain College (CMTN), Terrace campus, invites applications for a regular full-time term Program Officer in the Workforce Training and Contract Services department. This appointment will commence October 26, 2026 and end March 31, 2027. A flexible schedule is necessary as some travel and evening/weekend work may be required. Salary will be in accordance with the BCGEU Support Staff Scale, Level 10.

At Coast Mountain College (CMTN), we are dedicated to nurturing a vibrant and welcoming community where inclusion, diversity, equity, accessibility, and interculturalism are fundamental values and form the cornerstone for our guiding principles. We acknowledge the historic and ongoing barriers that impact students, employees, and community members, and we are determined to identify and address these obstacles through meaningful dialogue, informed policy, and sustained action. Our institution is committed to creating an environment across all CMTN campuses where students and employees feel safe, valued, and supported.

Duties:

• Promote and lead the delivery of non-credit, tuition, and contract training programs; liaise with industry, employers, community organizations, funding agencies, and college departments to coordinate and support training activities.
• Identify training opportunities and assess program feasibility, including instructor availability, participant demand, and resource requirements; support the development of customized training solutions for external clients including onsite delivery.
• Develop and monitor program budgets including materials, staffing, travel, and accommodation; ensure revenue generation and financial viability of offerings using approved tools and templates.
• Prepare contract proposals, quotations, instructor agreements, and supporting documentation using established templates and procedures; administer instructor and external partner contracts in accordance with established procedures.
• Ensure invoicing, billing, purchase requisitions, and expense claims are initiated and completed within college systems and in alignment with approved budgets; approve instructor timesheets and invoices within signing authority.
• Determine instructor, space, equipment, and delivery requirements; communicate course setup, inventory control, and movement of training materials and equipment to Regional Projects Assistants as required.
• Monitor enrolment, ensure registration requirements are met, and provide front-line operational support to instructors and participants throughout program delivery.
• Use internal systems (e.g., Colleague) for student records, finance, and reporting; manage confidential information and ensure regulatory compliance including FOIPPA requirements.
• Collect and compile course evaluations and participant feedback to support program review and continuous improvement; prepare forms, correspondence, and reports as required.
• Act as a key point of contact for clients, students, instructors, and departments; support business development, client engagement, and staff recruitment and orientation activities as required.

Qualifications/Skills:

• A minimum of a relevant college certificate required (diploma preferred) plus 2-3 years of directly related experience in training and customer service. Preference will be given to candidates with completed or current enrolment in a project management course.
• Experience and working knowledge of local First Nations communities will be an asset.
• Diploma in Business Administration, Project management, or related field.
• A minimum of 2-3 years’ experience working in training and education.
• A minimum of 2-3 years’ experience in sales or client relations.
• Class 5 Drivers License.
• Demonstrated commitment to client-centered service, with the ability to understand diverse stakeholder needs and provide responsive, respectful, and high-quality support.
• Demonstrated proficiency in the use of MS Office suite, e-mail and internet (experience with Colleague is an asset) with a minimum typing speed of 50 wpm.
• Excellent written and oral communications skills with the ability to function effectively across cultures, particularly with the Indigenous communities.
• Detail-oriented with the ability to manage tight deadlines despite frequent interruptions.
• Demonstrated ability to prioritize, be self-directed and work with minimal supervision.
• Knowledge of post-secondary education processes and/or contract training industry.
• Experience and working knowledge of local First Nations communities will be an asset.