Support Coast Capital members in a branch office role using active listening and financial guidance. Build relationships through friendly, proactive service.
As a Member Services Representative, you will be the branch's first point of contact for Coast Capital members. You will identify needs, discuss financial opportunities, and help members build a better future together. The position emphasizes communication, empathy, problem solving, and advisory skills.
Key Responsibilities:
- Welcome members while demonstrating Coast Capital values
- Build relationships through money chats and service
- Educate members about online banking and mobile platforms
- Resolve and prevent member banking issues
- Watch for counterfeit money and illegal transactions
Requirements:
- Strong verbal English communication skills
- Comfort having sensitive member conversations
- Active listening, empathy, and problem-solving abilities
- Initiative, adaptability, curiosity, and motivation
- Integrity and interest in customer service or banking
Bring communication, empathy, and financial advisory skills to member service at Coast Capital's branch.
Member Services Representative Banking in Victoria employer: Coast Capital Savings
Coast Capital is an exceptional employer that prioritizes employee growth and development while fostering a supportive and inclusive work culture at the Clearbrook Branch. As a Part Time Member Services Representative, you will not only engage with members to enhance their financial journeys but also benefit from ongoing training and opportunities to expand your financial knowledge. With a commitment to exceptional service and community values, Coast Capital offers a rewarding environment where your contributions truly make a difference.
