Assistant Manager, Member Services – Nanaimo

Location: Aulds Road Branch

Job Type: Full Time Regular

Starting Salary Range: $73,800.00 - $92,300.00

Background Screening Requirement: Enhanced Criminal Record Check, Credit Check, Identity Verification, Employment Verification, References

Are you ready to lead a team of all-stars? We're looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Assistant Manager, Member Services, you'll use your many skills to lead a team of Member Service Representatives in providing Coast Capital's style of simple financial help to our customers.

What you will do every day:

• Work with the Manager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team's goals.
• Exceed customer expectations with their banking needs.
• Coach your team of Member Service Representatives in developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
• Celebrate your team's successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.
• Exemplify our "How can we help you?" brand while achieving sales, growth and profitability across each area of our business.
• Ensure efficient cash management and oversee all security related matters in keeping with Coast Capital's standards.
• Create a high-performing team by selecting, engaging, developing and retaining star performers.

Who are we looking for?

• Leaders who understand the importance of "leading from the front" where you bring business strategy to life.
• Proven success in a similar position leading front-line employees for a minimum of four years in a bank or credit union.
• Completion of a diploma or degree in Business Administration, Economics or in a related area.
• Investment Funds in Canada certificate.
• Strong ability in resolving member complaints with a smile.
• Passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.
• Strong knowledge in all relevant technology banking systems.

Equity, Diversity & Inclusion at Coast Capital:

Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836.

Why join Coast Capital Savings?

• Purpose is our North Star. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving.
• A career that grows with you. We believe in developing our people and promoting from within.
• Work where you're most effective. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family.
• Retirement options. We offer the choice of a defined contribution or defined benefit pension plan or RSP's.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year.
• An award winning culture. We're a Platinum member of Canada's Best Managed Companies.
• We reinvest 10% back into the community. Since 2000 we've invested over $90 million into our member's communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and thrive on them for the benefit of our employees, our members, and our community.