G Wiz in Toronto

Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.

At G Adventures, our DNA is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. This is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, talented team excited to produce top-notch work and spread goodness at the same time.

Objective of the Job

The Supervisor (GWIZ), Private Travel and Signature leads and supports a dedicated team of Signature and Private Travel Specialists who deliver exceptional luxury service and bespoke experiences to National Geographic Signature travelers, travel agent partners, and private travel clients. This role participates in the promotion of sales activity and support of sales conversions. They oversee daily operations, manage team performance and luxury service KPIs, handle high-level escalations, and drive continuous process improvements to ensure operational excellence, revenue achievement, and strong brand alignment with company values and partnership standards.

Key Duties & Responsibilities

• Team Leadership, Performance & Development: Lead, coach, and support the Signature & Private Travel team to achieve sales, service level, NPS, and ENPS targets while fostering team engagement and alignment with core culture and luxury service standards.
• Operational, SLA & Escalation Management: Oversee operational service delivery to ensure compliance with team KPIs. Serve as the primary point of contact for real-time sales support, troubleshooting, and high-level escalations.
• Projects, Data Analysis & Continuous Improvement: Analyze team performance metrics, lead conversion, booking/option reports, and traveler feedback to identify trends, risks, and revenue opportunities.
• Cross-Departmental Collaboration & Relationship Building: Build and nurture strong working relationships with Global Inside Sales Managers, Managing Directors, Sales, Marketing, Operations, Travel Agent Partners, and internal departments.

Skills & Experience

• Minimum 3+ years of front-line luxury travel sales, concierge, or high-touch customer service experience.
• 2+ years of supervisory or team lead experience in a contact center or travel sales environment.
• 2+ years of hands-on experience with Salesforce CRM and travel reservation systems.
• Proven track record of managing high-stress customer escalations and de-escalating complex situations with composure and care.
• Extensive geographical knowledge and deep familiarity with private groups and luxury travel sales and operations.

Base Salary Hiring Range: $55,000 - $68,000 annually

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge.
• Enhanced Parental Leave.
• Meaningful Employee Recognition Program.
• Learning and Growth Opportunities.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.