At a Glance
- Tasks: Manage Microsoft licensing operations and support customer-facing teams.
- Company: Join a leading tech company focused on customer success.
- Benefits: Competitive salary, travel opportunities, and professional growth.
- Other info: Dynamic role with opportunities to work with enterprise customers.
- Why this job: Be at the forefront of Microsoft licensing and make a real impact.
- Qualifications: Experience in Microsoft Licensing Operations and strong communication skills.
The predicted salary is between 41850 - 51150 $ per year.
Manage Microsoft licensing operations for CDW, including renewals, agreements, billings, claims, and vendor reporting.
The role supports customer-facing teams and may require travel.
The Customer Success Operations Specialist coordinates Microsoft licensing and software processes across enterprise customers, partners, and internal teams.
You will support Enterprise Agreement T36, contract lifecycle management, anniversary orders, Open Value, Select Plus, EES, MPSA, and Indirect EA billings.
The position also handles CPOR claims, operational inquiries, quoting, ordering, deal registration, and renewal execution.
Key Responsibilities
- Manage Microsoft agreement, renewal, and software contract processes
- Complete annual licensing billings within required timelines
- Enter anniversary orders and manage CPOR claims
- Support quoting, ordering, deal registration, and customer inquiries
- Provide renewal and true-up support to Licensing Specialists
Requirements
- One or more years in Microsoft Licensing Operations
- Three or more years supporting technology projects
- Experience with medium to enterprise customers and partners
- Knowledge of Microsoft licensing, programs, or operational processes
- Strong organization, communication, and presentation skills
Bring Microsoft licensing, contract management, renewal, and operational accuracy to CDW's Customer Success organization.
Microsoft Licensing Operations Specialist in Toronto employer: CO3000 CDW Canada Corporation
At CDW, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Strategic Customer Success Manager, you will benefit from comprehensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on client success in a dynamic industry. Located in a vibrant area, our company offers unique advantages such as flexible work arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
CO3000 CDW Canada Corporation Recruitment Team
