Elevate customer engagements as a Customer Success Manager with CDW. This role focuses on driving cloud solutions and ensuring customer satisfaction through strategic initiatives and direct support.
As a Customer Success Manager, you will leverage your expertise in Hyperscale Cloud Services to establish trusted advisor relationships with clients. Your primary goals are to drive adoption, help customers meet critical outcomes, and work collaboratively with sales, solutions, and services teams. You will also utilize AI tools to craft strategic success plans tailored to each customer's unique journey.
Key Responsibilities:
- Build and maintain robust relationships with customers
- Drive cloud service adoption through strategic programs
- Engage with customer executives to measure impact
- Create success plans identifying stakeholders and metrics
- Act as the Voice of the Customer for feedback
Requirements:
- Bachelor's Degree or equivalent experience
- At least two years in a technical pre-sales role
- Experience in AWS, Microsoft, or GCP services
- Proven ability to enhance customer satisfaction
- Strong communication and problem-solving skills
In this role, you will enhance CDW's commitment to delivering exceptional cloud solutions and measurable customer success.
Customer Success Manager at CDW in Toronto employer: CO3000 CDW Canada Corporation
At CDW, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Strategic Customer Success Manager, you will benefit from comprehensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on client success in a dynamic industry. Located in a vibrant area, our company offers unique advantages such as flexible work arrangements and a commitment to work-life balance, making it an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
CO3000 CDW Canada Corporation Recruitment Team
