Support claims training and coaching at CGIC in a hybrid schedule with two office days, using insurance expertise and clear communication.
As a Senior Claims Learning Coach, you will curate content, deliver training, and coach learners toward proficiency. You will collaborate with Claims Learning and Development, leaders, and colleagues to create impactful learner experiences. Your work supports client service, goal achievement, employee development, and the transition to business as usual.
Key Responsibilities:
- Co-facilitate claims training and workshops requiring subject matter expertise
- Evaluate learners through assessments, observation, and feedback sessions
- Coach learners through ambiguous situations and claims decisions
- Deliver client service during phone and field interactions
- Identify learning resources and skills development priorities
Requirements:
- Two years of coaching or supervisory experience
- Minimum five years of discipline-specific experience
- Chartered Insurance Professional designation or progress toward it
- Provincial adjuster licenses or progress toward them
- Knowledge of policy wordings, legislation, regulations, and insurance policies
Apply claims knowledge, learner coaching, and critical thinking to develop talent and support exceptional client service at CGIC.
Senior Claims Learning Coach in Ottawa employer: Co-operators
Co-operators is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals in the construction industry. With a strong focus on employee growth and development, you will have access to mentorship opportunities and resources to enhance your skills while working on impactful projects across Canada. The company's commitment to community engagement and sustainability further enriches the work experience, ensuring that your contributions make a meaningful difference.
