Join CMA CGM as a Customer Service Coordinator in Montreal, Canada, focusing on import and export. This role demands problem-solving skills and customer-centric service in a high-paced environment.
As a Customer Service Coordinator, you will be crucial in delivering exceptional support and guidance on customer shipments. Candidates should have proven experience in the logistics or transportation industry and possess excellent bilingual communication skills in English and French. You'll engage with customers to address inquiries, provide documentation assistance, and ensure quality service.
Key Responsibilities:
- Address customer inquiries across multiple channels
- Ensure responses meet agreed SLAs and quality standards
- Assist with shipping documentation like bills of lading
- Provide proactive updates on shipment status
- Promote digital tools to enhance customer experience
Requirements:
- University degree with transportation certification beneficial
- Minimum one year experience in customer service
- Fluent in English and French, additional languages a plus
- Strong problem-solving and multitasking skills
- Proficient with Salesforce and related tools
Excel in customer service and logistics with CMA CGM, enhancing client relationships and shipment processes in Montreal.
Customer Service Coordinator in Montreal in Montréal employer: CMA CGM
CEVA Logistics is an exceptional employer that prioritizes its employees' well-being and professional growth, offering a competitive compensation package and comprehensive health benefits. With a strong commitment to diversity and inclusion, CEVA fosters a collaborative work culture where team members are encouraged to innovate and excel in their roles, particularly in the vibrant city of Montreal, known for its rich cultural landscape and dynamic business environment.
