Senior Manager, Credit & Risk, Consumer Financing in Toronto

About Clutch

We’re on a mission to reinvent how people buy, sell, and own cars. Clutch is Canada’s largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee. Looking to sell? We buy over $3 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid instantly. Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing Companies—and with back-to-back spots on Deloitte’s Technology Fast 50™ and Fast 500™—we’re seeking curious, hard-working, and driven individuals to join our growing team. Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island.

Consumer Financing at Clutch:

Clutch is on a journey to create a truly seamless car buying and ownership experience—and financing is a critical part of delivering that end-to-end journey. We’re building consumer financing capability from the ground up to offer customers a simpler, more transparent way to finance their vehicle, while supporting Clutch’s growth with a scalable, disciplined lending platform. In this role, you’ll help shape our lending strategy, risk framework, and operations as we bring this business to life.

About the role:

We’re hiring a Senior Manager, Credit & Risk to build and lead the credit strategy and risk framework for Clutch’s consumer financing program. You’ll own how we assess risk, make credit decisions, price appropriately, and manage portfolio performance over time. This is a builder role for someone who’s comfortable operating with ambiguity, rolling up their sleeves, and designing scalable credit systems that get better as volume grows. You’ll partner closely with the Director of Consumer Financing and work cross-functionally with Product, Engineering, Operations, Sales, and Customer Experience to embed risk decisioning into the customer journey—while building the monitoring, controls, and feedback loops needed to manage performance responsibly.

What You’ll Do:

• Credit strategy & underwriting: Design and evolve underwriting policies that balance growth, approval rates, and portfolio performance across prime/near-prime (and beyond, as applicable). Own credit decisioning logic, exception frameworks, and manual review processes; continuously tighten them as we learn. Partner with Product/Engineering to implement auto adjudication credit policies into customer flows with continuous feedback loop.
• Pricing & risk-adjusted economics: Develop and refine risk-based pricing strategies that reflect loss expectations, funding constraints, and unit economics. Monitor approval mix and margin performance; recommend changes to pricing, terms, and eligibility to hit portfolio targets.
• Portfolio monitoring & performance management: Build the portfolio analytics framework: early warning indicators, delinquency tracking, vintage/cohort analysis, roll rates, losses, and recoveries. Diagnose drivers of performance (channel, vehicle attributes, customer attributes, process factors) and recommend changes to improve outcomes. Lead initiatives to manage delinquencies and losses in partnership with servicing/collections and operations.
• Data, models, and experimentation: Build scorecarding approaches, segmentation, and predictive models as the program matures. Run experiments to improve conversion and credit outcomes (policy tests, alternative data, verification changes), with clear measurement and guardrails.
• Risk governance, controls, and compliance support: Help define the risk appetite, policy governance, and control environment for a regulated lending program. Support audit-ready documentation and ensure policies and practices align with applicable Canadian regulations and internal controls. Be the “risk voice” in product and operational decision-making—bringing clarity, tradeoffs, and recommendations.

What We’re Looking For:

• 6–10+ years of experience in credit risk, underwriting, portfolio management, or analytics within consumer lending.
• Strong understanding of credit policy development, risk-based decisioning, and portfolio performance management through delinquency/loss cycles.
• Demonstrated ability to translate analytics into real-world policy and operational changes.
• Strong quantitative and analytical skills; comfortable working with large datasets and building/using performance monitoring (including leveraging AI).
• High-ownership operator who thrives in ambiguity—with a bias for action and the ability to build structure, processes, and decision frameworks where none exist.

Nice to have:

• Experience with non-prime or near-prime auto lending.
• Experience with fraud/identity risk, income verification, or alternative data strategies.
• Familiarity with funding constraints (warehouse eligibility, covenants, concentration limits) and how they shape credit policy.
• Experience in Canadian regulatory environments relevant to lending and credit reporting.

This role is based in Toronto and requires on-site presence—remote candidates will not be considered.

Why You’ll Love It at Clutch:

• Be part of a disruptive, tech-driven company that is transforming the automotive industry.
• A unique opportunity to build a captive lending business from the ground up, with direct impact on strategy and operations.
• Freedom to innovate and ownership of your role—work on meaningful and challenging projects that have a direct impact on the business.
• Collaborate with a talented and passionate team in a dynamic, fast-paced environment.
• Competitive pay and equity incentives.
• Comprehensive health and dental benefits.
• Opportunities for growth and development in a rapidly scaling company.

Why You’ll Love This Role:

You’ll love this role if you like being a builder—taking a 0→1 financing program and helping turn it into a scalable, repeatable operating machine. You’ll help establish the operating foundation from the ground up, with high ownership to run key workflows end-to-end and drive improvements that directly impact customer experience and unit economics. You’ll also tackle complex, cross-functional problems at the intersection of Product, Risk, Operations, and Customer Experience—while growing quickly through outsized scope, steep learning, and the chance to take on more responsibility as the business scales.

Compensation & Benefits:

Salary range: $130,000 - $170,000 annually. Equity incentives. Comprehensive healthcare, dental, vision, life insurance, and dependent coverage starting from day 1.