Senior Account Manager in Toronto

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160 countries, CloudTalk is backed by $36M in funding from leading investors. We're investing in making AI a natural part of every business conversation and helping companies get more value from every call. With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection.

The Role:

• Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion.
• You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.
• This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do:

• Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs.
• Position yourself as a trusted advisor and build durable relationships with decision makers and executive stakeholders.
• Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter.
• Identify and close organic growth opportunities within your portfolio.
• Build and maintain customer health frameworks for your book of business.
• Act as the Internal Advocate — partner closely with Product, Support, and Customer Engineering to resolve issues and surface feedback.

What Makes You a Great Fit:

• Experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets.
• Proven ownership of a book of business independently.
• Experience owning customer health metrics.
• Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite.
• Data-driven and comfortable in Excel/Sheets, BI dashboards, and CRM reporting.
• Technical aptitude and familiarity with CS/AM tooling.
• Business fluency in English.

Why you'll love being a CloudTalker:

• Unlimited PTO that people actually take.
• A coach you can book, a career path in writing, and equity when you deliver.
• Promotions without guesswork.
• A path to equity based on seniority, tenure, and consistent impact.
• Flexible hours, built around your team.
• Recharge Fridays: 4 extra all-company days off a year.
• Fitness allowance.
• Up to €5,000 per referral.
• Two offsites a year worth packing a bag for.
• Fresh CloudTalk swag every year!
• Private Health Insurance.

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!