At a Glance
- Tasks: Manage client accounts, drive retention, and identify growth opportunities in a dynamic SaaS environment.
- Company: Join CloudTalk, a fast-growing AI-powered SaaS company revolutionizing business communication.
- Benefits: Unlimited PTO, remote work options, career coaching, and equity opportunities.
- Other info: Enjoy a vibrant culture with regular offsites and a focus on personal growth.
- Why this job: Be part of a pioneering team shaping the future of AI in business communication.
- Qualifications: Experience in Account Management or Customer Success in B2B SaaS, fluent in English and Spanish.
The predicted salary is between 120000 - 130000 $ per year.
About CloudTalk
CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences. Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ.
Why Join CloudTalk Now?
- We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI.
- Join us as we pioneer the future of business communication and drive toward $100M ARR.
- Be part of one of Europe's fastest-growing SaaS companies.
- Work with cutting-edge AI products in a high-growth market.
The Role
Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.
What You Will Do
- Be the Strategic Business Partner: Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs.
- Own Retention & Expansion: Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter.
- Own Portfolio Health: Build and maintain customer health frameworks for your book of business.
- Act as the Internal Advocate: Be the voice of your clients inside CloudTalk.
What Makes You a Great Fit
- Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets.
- Proven ownership of a book of business independently.
- Experience owning customer health metrics.
- Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite.
- Highly commercial mindset.
- Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting.
- Technical aptitude.
- Business fluency in English and Spanish.
Why you’ll love being a CloudTalker
- Unlimited PTO that people actually take.
- A coach you can book, a career path in writing, and equity when you deliver.
- Promotions without guesswork.
- A path to equity.
- The right setup for your role.
- Flexible hours, built around your team.
- Gear that doesn't fight you.
- Recharge Fridays: 4 extra all-company days off a year.
- Fitness allowance.
- People worth staying for.
Account Manager in Toronto employer: Cloudtalk
CloudTalk is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to thrive in the SaaS industry. With a focus on employee growth, we offer comprehensive training and development opportunities, alongside the flexibility of a hybrid work model in the vibrant city of Toronto. Join us to be part of a forward-thinking team that values strategic partnerships and empowers you to make a meaningful impact on customer success.
