At a Glance
- Tasks: Manage client portfolios, drive retention, and identify growth opportunities in a dynamic SaaS environment.
- Company: Join CloudTalk, a fast-growing AI-powered business phone system company.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Work in a collaborative culture focused on growth and customer success.
- Why this job: Be at the forefront of AI innovation in business communication and make a real impact.
- Qualifications: Experience in Account Management or Customer Success in B2B SaaS with proven results.
The predicted salary is between 120000 - 130000 $ per year.
CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.
Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors. We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call. With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection.
The Role:
- Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion.
- You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.
What You Will Do:
- Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs.
- Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter.
- Identify and close organic growth opportunities within your portfolio.
- Build and maintain customer health frameworks for your book of business.
- Act as the voice of your clients inside CloudTalk.
What Makes You a Great Fit:
- Hands-on experience in Account Management or Customer Success in B2B SaaS.
- Proven ownership of a book of business independently.
- Experience owning customer health metrics.
- Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite.
- Highly commercial mindset.
- Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting.
- Technical aptitude.
Account Manager in Toronto employer: CloudTalk Inc.
CloudTalk is an exceptional employer that fosters a culture of growth, innovation, and teamwork in the heart of Toronto. With a focus on cutting-edge AI technology and a commitment to employee development, team members enjoy meaningful work that directly impacts customer success while benefiting from a hybrid work model that promotes work-life balance. Join us to be part of a dynamic team that values human connection and offers competitive compensation, including an OTE of CA $120k-130k, as we drive towards our ambitious goal of $100M ARR.
