At a Glance
- Tasks: Lead and coach onboarding teams while ensuring smooth software transitions for hotels.
- Company: Join Cloudbeds, a leader in hospitality software with a remote-first culture.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a thriving tech environment.
- Why this job: Make a real difference in the hospitality industry by enhancing client experiences.
- Qualifications: 5+ years in hotel operations and experience managing customer-facing teams required.
The predicted salary is between 121500 - 148500 $ per year.
Drive exceptional onboarding experiences with Cloudbeds as the North America Mid-Market Onboarding Lead.
This remote role involves leading teams and consulting on best practices for hospitality software.
As the Mid-Market Onboarding Lead, you'll oversee the onboarding journey for independent hotels and multi-property groups in North America.
You will manage Onboarding Project Managers and Coaches while personally guiding key accounts.
The role combines team leadership with hands-on involvement to ensure successful software transitions from systems like Opera to Cloudbeds.
Key
Responsibilities
- Lead and coach the North America onboarding team
- Review calls and train on customer interaction techniques
- Manage onboarding for key strategic accounts
- Address risks in at-risk onboardings effectively
- Conduct regional training for new hires
Requirements
- 5+ years in hotel operations or hospitality technology
- 2+ years managing customer-facing teams
- Proven experience with multi-property hotel implementations
- Strong understanding of hotel operations
- Spanish fluency at a business-professional level
Use your hospitality expertise and project management skills to enhance Cloudbeds’ client onboarding experience. #J-18808-Ljbffr
Onboarding Lead in Toronto employer: Cloudbeds
At Cloudbeds, we pride ourselves on being a remote-first employer that fosters a culture of innovation and inclusivity. Our team of over 650 global professionals collaborates to transform the hospitality industry, offering exceptional benefits like monthly wellness Fridays, fully paid parental leave, and extensive professional development opportunities. Join us in a dynamic environment where your contributions directly impact our mission to empower hoteliers worldwide.
