At a Glance
- Tasks: Lead a team to transform high-risk accounts into loyal customers in the hospitality sector.
- Company: Join Cloudbeds, a leader in innovative hospitality solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and problem-solving.
- Why this job: Make a real impact on customer loyalty and operational excellence.
- Qualifications: 5+ years in Customer Success and 2+ years in people management required.
The predicted salary is between 90000 - 110000 $ per year.
Elevate customer retention as the Manager of Customer Recovery at Cloudbeds.
Lead a dynamic team focused on transforming high-risk accounts into loyal advocates for our innovative hospitality solutions.
In this pivotal player-coach role, you will manage a specialized team of Recovery Coaches dedicated to enhancing customer relationships within the hospitality sector.
You will design and implement processes that proactively address account risks while promoting operational effectiveness.
Your experience in Customer Success and direct people management will be instrumental in reshaping how Cloudbeds supports its clients during critical retention moments.
Key
Responsibilities
- Lead and coach a specialized team of Customer Recovery Coaches
- Set operating rhythms for recovery motions and triage processes
- Optimize Fire-Team interventions for prompt issue resolution
- Analyze and act on customer feedback loops to prevent churn
- Collaborate with cross-functional teams to eliminate operational blockers
Requirements
- 5+ years in Customer Success or Post-Sales Operations in B2B Saa S
- Minimum 2 years of direct people management experience
- Proven expertise in hotel or resort operations
- Strong executive-level problem-solving skills
- Technical proficiency with AI tools and CRM systems
Shape the future of customer success at Cloudbeds, leading a team committed to customer loyalty and operational excellence. #J-18808-Ljbffr
Customer Recovery Manager in Toronto employer: Cloudbeds
At Cloudbeds, we pride ourselves on being a remote-first employer that fosters a culture of innovation and inclusivity. Our team of over 650 global professionals collaborates to transform the hospitality industry, offering exceptional benefits like monthly wellness Fridays, fully paid parental leave, and extensive professional development opportunities. Join us in a dynamic environment where your contributions directly impact our mission to empower hoteliers worldwide.
