Cloudbeds, a global hospitality software company, is seeking a Manager, Customer Recovery to lead a team of Recovery Coaches responsible for retaining mid-market and SMB customers. You will drive AI-powered recovery motions, coordinate across Product, Engineering, Support, and Sales, and escalate issues to restore customer trust.
The role demands 5+ years in Customer Success or post-sales roles, plus proven people leadership and a track record of reducing churn in SaaS enterprises.
Remote Leader, Customer Recovery & Retention in Ottawa employer: Cloudbeds
At Cloudbeds, we pride ourselves on being a remote-first employer that fosters a culture of innovation and inclusivity. Our team of over 650 global professionals collaborates to transform the hospitality industry, offering exceptional benefits like monthly wellness Fridays, fully paid parental leave, and extensive professional development opportunities. Join us in a dynamic environment where your contributions directly impact our mission to empower hoteliers worldwide.
