Drive transformative hospitality for North America's mid-market with Cloudbeds as a Mid-Market Onboarding Lead. Focus on onboarding independent hotels and multi-property groups for seamless transitions.
As the Mid-Market Onboarding Lead, you'll oversee a team dedicated to delivering outstanding customer onboarding experiences. Your role involves managing Onboarding Project Managers and Mid-Market Coaches, ensuring effective transitions for clients migrating from other systems like Opera. This player-coach position allows you to maintain direct engagement with significant accounts while cultivating team efficiency and productivity.
Key Responsibilities:
- Lead and develop a regional team of onboarding experts
- Enhance customer-facing quality through coaching and reviews
- Oversee strategic North American accounts during onboarding
- Coordinate optimal account assignments based on complexity
- Act as the primary escalation point for at-risk onboardings
Requirements:
- 5+ years in hotel operations or hospitality technology
- 2+ years managing customer-facing onboarding teams
- Strong knowledge of North American hotel operations
- Consultative communication style with stakeholders
- Project management experience in concurrent projects
Elevate hospitality operations through expert onboarding leadership and a consultative approach with Cloudbeds.
Onboarding Lead for Mid-Market Hotels in Ottawa employer: Cloudbeds
At Cloudbeds, we pride ourselves on being a remote-first employer that fosters a culture of innovation and inclusivity. Our team of over 650 global professionals collaborates to transform the hospitality industry, offering exceptional benefits like monthly wellness Fridays, fully paid parental leave, and extensive professional development opportunities. Join us in a dynamic environment where your contributions directly impact our mission to empower hoteliers worldwide.
