Apply technical troubleshooting and communication skills as a Customer Support Specialist with Clio in Burnaby or Calgary. Full-time work uses a flex shift model.
Clio's Customer Support team welcomes early-career professionals, graduates, career changers, and technology candidates. You will become a product expert while supporting legal professionals and their clients. The work combines technical problem-solving, customer education, and product adoption.
Key Responsibilities:
- Handle inbound requests by phone, AI-enabled chat, and email
- Diagnose, troubleshoot, and resolve product issues effectively
- Coach customers on efficient use of Clio products
- Identify additional product or service needs and connect customers
- Capture customer feedback for Product teams
Requirements:
- Bachelor's degree or diploma, or relevant graduation status
- Excellent analytical, verbal, and written communication skills
- Explain complicated technical concepts to non-technical audiences
- Curiosity about law, technology, and artificial intelligence
- Growth mindset, optimism, and enthusiasm
Build product expertise while resolving technical questions and supporting legal professionals through clear customer communication at Clio.
Technical Customer Support Specialist in Vancouver employer: Clio
Join a forward-thinking company that values innovation and collaboration, where your expertise as a Senior Product Manager will directly impact the accessibility of legal services. With a strong commitment to employee growth, we offer a dynamic work culture that encourages creativity and teamwork, all while working remotely. Our focus on AI-driven solutions not only enhances your professional development but also positions you at the forefront of transforming the legal industry.
