Toronto customer support specialists use analytical and communication skills to help legal professionals through phone, chat, and email. Clio offers a hybrid work environment.
This full time, permanent position welcomes early career professionals, recent graduates, career changers, and varied backgrounds. You will become a Clio product expert while diagnosing issues, explaining technical concepts, and supporting legal technology adoption. Structured product training and coaching support development.
Key Responsibilities:
- Handle inbound requests by phone, AI enabled chat, and email
- Diagnose, troubleshoot, and resolve product issues effectively
- Coach customers toward more efficient work with Clio
- Connect customers with teams about additional products or services
- Capture customer feedback for Product teams
Requirements:
- Bachelor's degree or diploma, or qualifying graduation status
- Background in Computer Science, Business, Communications, or related fields
- Excellent analytical, verbal, and written communication skills
- Ability to explain technical concepts to non technical audiences
- Curiosity about law, technology, and AI
Build legal technology expertise in Toronto by combining customer support, troubleshooting, coaching, and clear communication at Clio.
Toronto Legal Technology Support Specialist employer: Clio
Join a forward-thinking company that values innovation and collaboration, where your expertise as a Senior Product Manager will directly impact the accessibility of legal services. With a strong commitment to employee growth, we offer a dynamic work culture that encourages creativity and teamwork, all while working remotely. Our focus on AI-driven solutions not only enhances your professional development but also positions you at the forefront of transforming the legal industry.
