Support CLEAResult's Saskatchewan Energy Assistance Program through customer service and administrative support in a hybrid Regina work model. Help diverse customers access energy efficiency programs accurately.
As a Support Specialist II, you will assist seniors, low-income households, newcomers, and Indigenous communities. The work includes calls, emails, eligibility reviews, appointment scheduling, record maintenance, and clear communication. Empathy, documentation accuracy, and multitasking are central to the customer experience.
Key Responsibilities:
- Handle inbound and outbound customer calls and emails
- Schedule appointments with contractors and internal teams
- Review applications and verify customer eligibility
- Maintain accurate records in internal systems
- Support reporting and documentation requirements
Requirements:
- One to three years of customer service experience
- Call centre experience preferred for high-volume interactions
- Strong verbal and written communication skills
- Attention to detail and accurate documentation practices
- Empathy supporting vulnerable populations and diverse audiences
Use customer service, eligibility review, and administrative skills to support CLEAResult participants across Saskatchewan's energy assistance programs.
Customer Service Specialist Regina employer: CLEAResult
At CLEAResult, we pride ourselves on fostering a people-first culture that prioritizes trust, accountability, and transparency. As a Growth Director in the vibrant energy sector, you'll enjoy comprehensive benefits including medical, dental, and vision insurance, along with opportunities for professional development and community engagement through paid volunteer time. Our commitment to employee growth and recognition ensures that every team member has the chance to thrive in a supportive and innovative environment.
