Deliver empathetic customer service for CLEAResult's Saskatchewan Energy Assistance Program in Regina through calls, emails, and accurate administrative support.
As a Support Specialist II, you will help income-qualified customers access energy efficiency programs. Support seniors, newcomers, low-income households, and Indigenous communities with clear communication. Review applications, coordinate appointments, and maintain accurate records while providing a professional customer experience.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and follow-ups
- Schedule appointments with contractors and internal teams
- Review applications and verify customer eligibility
- Update records in internal systems
- Support reporting and documentation requirements
Requirements:
- One to three years of customer service experience
- Call centre experience preferred
- Strong verbal and written communication skills
- High-volume phone interaction experience
- Empathy supporting vulnerable populations
Use communication, accuracy, and empathy to connect Saskatchewan customers with CLEAResult energy efficiency programs in Regina.
Customer Service Specialist Regina in Hamilton employer: CLEAResult
At CLEAResult, we pride ourselves on fostering a people-first culture that prioritizes trust, accountability, and transparency. As a Growth Director in the vibrant energy sector, you'll enjoy comprehensive benefits including medical, dental, and vision insurance, along with opportunities for professional development and community engagement through paid volunteer time. Our commitment to employee growth and recognition ensures that every team member has the chance to thrive in a supportive and innovative environment.
