Maintenance Coordinator

Claridge Homes is looking for an organized, service-minded Maintenance Coordinator to keep our multi-unit residential and commercial properties running smoothly. You will be the central point of contact between our tenants, property managers, in-house service technicians and external contractors, making sure every maintenance request is scheduled, tracked and closed out on time.

This is a fast-paced, high-volume role suited to someone who thrives on juggling priorities, enjoys problem-solving and takes pride in delivering a great service experience.

Key Responsibilities

• Receive, log and prioritize maintenance requests from tenants and property managers through phone, email and the work order system.
• Create, issue and track work orders from intake to completion, ensuring accurate notes, costs and close-out details.
• Coordinate daily and weekly schedules for in-house service technicians, balancing priorities, travel time and skill sets across the portfolio.
• Request and compare quotes, issue purchase orders and verify invoices against completed work orders.
• Coordinate residential unit turnovers from move-out to move-in, working closely with property managers and the leasing team
• Conduct move-out inspections with photo documentation, build the scope of work, and schedule repairs, painting, flooring, appliances and cleaning.
• Maintain and schedule the preventative maintenance calendar for building systems, including HVAC, boilers, elevators, fire and life safety, roofing, plumbing and generators.
• Schedule regulatory and compliance inspections such as fire alarm and sprinkler testing, elevator inspections and backflow testing, and keep records audit-ready.
• Track recurring issues and recommend preventative measures.
• Prepare regular reports on open work orders, completion times, preventative maintenance status and contractor spend.
• Maintain accurate records of equipment, warranties, service contracts and vendor information.
• Communicate building notices to tenants for planned shutdowns, inspections and service interruptions.

Qualifications

• 2+ years of experience in maintenance coordination, property management or a similar role.
• Working knowledge of building systems and common maintenance trades in residential and commercial settings.
• Familiarity with the Residential Tenancies Act, particularly notice-of-entry requirements.
• Strong proficiency with Microsoft Office and experience using a work order or property management system, preferably Yardi.
• Experience coordinating both multi-residential and commercial properties.
• Valid driver's license and access to a reliable vehicle for occasional site visits.
• Exceptional organization and time management, with the ability to manage a high volume of requests and shifting priorities.
• Clear, courteous communication with tenants, technicians and contractors, both in writing and by phone.
• Strong attention to detail and accurate record‐keeping.
• A collaborative, customer-first approach.