Claims Account Administrator – Hybrid in Toronto

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles. We have an existing opportunity to add a full-time Claims Account Administrator to our team! This is a hybrid role and may report into our Toronto or New Westminster office.

Responsibilities

• Receive, review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling.
• Accurately enter claims and financial data in various client databases and reconcile with our internal claims system.
• Prepare financial and data reports as required.
• Create client loss runs and liaise with clients to clarify and confirm needs.
• Ensure policy declarations are accurate and interact with clients as required to obtain appropriate set up documents.
• Troubleshoot data conflicts directly with clients and examiners.
• Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details.
• Other duties as assigned such as processing incoming and outgoing mail (regular and courier), financial recording of recovery cheques received, answering telephones, general services required to assist smooth operation of the office.

Qualifications & Experience

• Grade twelve diploma; however a post-secondary diploma in Office Administration will be given preference.
• Familiarity or previous insurance claims experience will be a definite asset.
• 2-3 years' experience in an administrative support role is required.
• Previously demonstrated ability to execute high attention to detail and strong analytical skill.
• Demonstrated ability to manage changing priorities and proven organizational skills.
• Demonstrated behaviours showing initiative and follow-up skills.
• Demonstrated ability to maintain a high level of confidentiality.
• Demonstrated professionalism and work ethic.
• Proven ability to contribute to and work well within a team environment, as well as work independently.
• Intermediate experience with Word and Excel skills are required.
• All other computer applications – must have the aptitude and ability to learn as required.
• Detail Oriented with a customer service focus.

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks! We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

In the rapidly evolving world of risk management services, Davies has distinguished itself as a leader in innovation and excellence. As Canada's largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service.

Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the Davies experience!