Auto Repair shop Customer Service Representative (CSR)
Full-Time | $20–$23/Hour | Monday–Friday | Career Advancement
Position Overview
CK Motors Inc. is an established and growing automotive repair facility in Woodbridge, Ontario, servicing 250+ customer-pay vehicles monthly.
We are seeking a professional, sales-oriented, and highly trainable Customer Service Representative to support customer communications, appointment scheduling, sales development, and front-office operations.
The ideal candidate brings proven customer-facing experience, excellent interpersonal skills, a strong service mindset, and the ability to learn and consistently apply established procedures.
Previous automotive experience is not required. Training will be provided.
COMPENSATION & BENEFITS
- $20–$23/hour, determined by demonstrated sales ability, communication skills, experience, and trainability
- Full-time, Monday–Friday schedule with no weekend shifts
- Structured onboarding, practical training, and ongoing mentorship
- Career development opportunities toward Service Advisor and management positions
- Support from experienced Service Advisors, Technicians, and Management
- Established workflow supporting 250+ customer-pay vehicles monthly
REQUIRED QUALIFICATIONS
- Previous retail sales or direct customer-service experience
- Strong verbal communication and telephone skills
- Proven ability to handle customer concerns professionally and effectively
- Sales-oriented approach with confidence recommending services and securing appointments
- Ability to learn quickly and apply training consistently
- Willingness to follow approved phone scripts, operational procedures, and management direction
- Receptiveness to coaching, feedback, and continuous improvement
- Strong organization, reliability, accountability, and professional presentation
Relevant backgrounds include: Fashion and apparel retail, hospitality, restaurants, bars, real estate offices, reception, and other high-volume customer-facing environments.
KEY RESPONSIBILITIES
- Manage inbound customer calls using approved CK Motors scripts
- Convert inquiries into scheduled appointments
- Welcome customers and deliver professional front-office service
- Respond to customer inquiries, concerns, and objections
- Conduct outbound follow-up calls to support appointments and sales
- Assist with parts ordering, documentation, and daily operations
- Develop service presentation and sales skills through ongoing training
CAREER DEVELOPMENT
This position provides a structured entry point toward an Automotive Service Advisor career, with potential future advancement into management based on demonstrated performance, capability, and business needs.
We value customer-service excellence, measurable sales results, coachability, accountability, and long-term professional growth.
CK Motors Inc. | Woodbridge, Ontario
We care for you. And your car.
