Elevate your career as a Client Support Specialist with Civix within the Go Grants Business Unit. Focus on troubleshooting and providing client service for critical grants management software.
Civix is seeking a dedicated Client Support Specialist to enhance its Go Grants team. This role requires a strong client-service focus, expertise in software troubleshooting, and a tenacity for detail. You'll be instrumental in resolving client inquiries, managing technical issues, and collaborating with developers to ensure the software meets client business needs.
Key Responsibilities:
- Foster strong client relationships and trust
- Resolve inquiries through effective communication
- Document client interactions in management systems
- Manage and prioritize open calls as per policies
- Collaborate with teams on software-related issues
Requirements:
- Minimum 5 years in software support or training
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work independently and with teams
- Eligibility to travel for client training
Become a valued member of Civix by delivering exceptional software support and training clients effectively.
Client Support Specialist at Civix in Ottawa employer: Civix
Civix is an exceptional employer that prioritizes client service and employee growth within a collaborative work culture. As a Client Support Specialist, you will have the opportunity to enhance your technical skills while working with a dedicated team focused on supporting Emergency Management Agencies. With a commitment to professional development and a supportive environment, Civix offers a rewarding career path in a meaningful sector that directly impacts disaster recovery efforts.
