Deliver distinctive guest experiences at the hotel front desk using polished communication, registration expertise, and attentive service throughout each shift.
Reporting to the Front Desk Manager, the Guest Experience Ambassador welcomes guests and supports efficient, personable front office operations. The position handles reservations, check-ins, checkouts, payments, guest requests, and confidential records. It also coordinates with housekeeping and other hotel departments to meet pre-arrival requirements and resolve concerns.
Key Responsibilities:
- Greet, register, acknowledge, and assign rooms to arriving guests
- Process check-ins, checkouts, payments, vouchers, and paid outs
- Answer calls, route messages, and manage wake-up requests
- Coordinate housekeeping communication for pre-arrival guest requirements
- Resolve guest concerns and report service issues to leaders
Requirements:
- Minimum one year of boutique or premium hotel front desk experience
- Hotel and Restaurant Management degree preferred
- Knowledge of front desk, housekeeping, and hotel procedures
- Proficiency with computer applications such as Google Workspace
- Flexible schedule with overnight shift availability
Bring front desk experience, clear communication, and guest-focused judgment to hotel registration, service recovery, and daily operations.
