Drive SaaS renewals and expansion at Citylitics while managing strategic customer accounts and commercial outcomes across North America. As Account Director, you will own retention, growth, and customer value across an assigned portfolio. Build account plans, understand customer priorities, and connect Citylitics capabilities with sales growth and market expansion objectives. You will report to the Director of Account Management. Key Responsibilities:
Own renewal rate, GRR, NRR, and expansion ARR Build strategic account plans and identify account risks Lead executive reviews, renewals, and commercial negotiations Close renewals and upsells while enabling cross-sell opportunities Coordinate teams and maintain accurate CRM information Requirements:
Five-plus years in B2B Account Management or Sales Experience in SaaS, data, technology, or recurring revenue Success managing renewals, expansion, GRR, and NRR targets Strong executive communication, negotiation, and commercial storytelling Strong CRM discipline, analytical skills, and forecasting ability Bring strategic account management, SaaS revenue expertise, and executive communication skills to Citylitics customer growth.
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