Elevate your IT career as a Service Desk Analyst with the City of Woodstock. Provide technical support and resolve issues for internal clients in a full-time role.
Join the City of Woodstock's Information Technology Department as a Service Desk Analyst. This permanent, full-time position emphasizes customer service and technical expertise in troubleshooting hardware and software within a Windows environment. You will engage with clients and ensure satisfaction by managing IT ticketing requests while maintaining communication and conformity with established SLAs.
Key Responsibilities:
- Respond to IT Service Desk inquiries via phone and email
- Provide first contact support and escalate issues when necessary
- Assist in network device installations at city facilities
- Support corporate IT systems and diagnose technical issues
- Create software deployment packages for application upgrades
Requirements:
- Diploma in Technology or related field with supporting experience
- 1-2 years in a service desk role providing technical support
- Proficient in Windows environments and Microsoft Office
- Excellent communication skills for non-technical users
- Valid Class "G" Driver's License and reliable vehicle
Become a pivotal part of the City of Woodstock's IT team, where your technical skills will drive customer satisfaction.
Contact Details:
City of Woodstock, Ontario Recruitment Team
