Elevate your career with the City of Woodstock as a Service Desk Analyst. This full-time role demands strong technical skills to support IT systems and assist internal clients.
As a Service Desk Analyst, you will report to the Director of Technology Services within the Information Technology department. This permanent, full-time position emphasizes technical support, hardware/software maintenance, and customer communication. Key tasks include troubleshooting Windows environments and facilitating system upgrades while ensuring user satisfaction and adhering to SLAs.
Key Responsibilities:
- Answer IT Service Desk requests via phone, email, and in-person
- Monitor the ticketing system and troubleshoot initial inquiries
- Install various network devices across City facilities
- Maintain communication with clients regarding ticket progress
- Create software deployment packages for applications
Requirements:
- Diploma or degree in Technology, Computer Science, or related field
- 1-2 years of level 1-2 technical support experience
- Proficiency with Windows 10/11 and Microsoft Office
- Valid Class "G" Driver's License in good standing
- Strong communication and problem-solving skills
Embark on a role that centers on improving service quality and enhancing user experiences in Woodstock's thriving community.
