Design digital training programs for the City of Toronto, using adult learning and customer service expertise to support frontline staff.
Reporting to the Manager 311 Quality & Performance, this consultant designs, develops, coordinates, implements, and delivers professional development. The work covers digital processes, tools, technologies, needs assessments, evaluation, and continuous improvement. Programs serve managers and frontline staff across CXD.
Key Responsibilities:
- Design in-person, virtual, classroom, and eLearning programs
- Deliver training on technologies, legislation, and compliance
- Assess needs and evaluate learning outcomes
- Document divisional training in the ELI inventory
- Support learning plans and performance improvement
Requirements:
- Post-secondary education in adult learning, training, or eLearning
- Considerable customer service or call centre training experience
- Experience coordinating enterprise-wide or cross-divisional programs
- Leadership experience supervising training and development initiatives
- Advanced Microsoft Office and visual communication skills
Apply training design, adult learning, evaluation, and digital technology expertise as a City of Toronto consultant.
Training and Development Consultant in Toronto employer: City of Toronto
The City of Toronto is an exceptional employer that prioritizes employee growth and development within a dynamic work culture. As a Senior Change Management Lead, you will have the opportunity to make a meaningful impact on HR analytics transformation while enjoying comprehensive benefits and a commitment to work-life balance in a vibrant urban setting.
