At a Glance
- Tasks: Lead a team to deliver top-notch human services and support clients effectively.
- Company: Join a progressive city organization committed to community well-being.
- Benefits: Enjoy a competitive salary, health benefits, and a supportive work environment.
- Other info: Embrace a diverse workplace culture that values equity and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social services and team management is essential.
The predicted salary is between 33700 - 132880 $ per year.
Work Location: 1530 Markham Rd., Scarborough, ON M1B 3G4
Job Type & Duration: Full-time, Permanent Vacancy
Salary: $89,337.00 - $132,880.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 19-Oct-2026 to 28-Oct-2026
Major Responsibilities:
- Reporting to the Manager, Human Services Integration, responsible for the daily operation of the functions within the Application and Support Centre.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Supervises, motivates and trains assigned staff, ensuring effective teamwork and high standards of work quality.
- Monitors and evaluates staff performances, approves salary increments, hears grievances and recommends disciplinary action when necessary.
- Provides input into and administers assigned budget, ensuring expenditures are controlled within approved budget limitations.
- Promotes and ensures the delivery of excellent customer service across all service channels.
- Provides ongoing coaching to employees to ensure compliance with established service delivery and quality assurance standards.
- Recommends, develops and updates policies and procedures to enhance the delivery of integrated human services.
- Acts as a subject matter expert on applicable legislation, procedures, and eligibility determination.
- Provides leadership, supervision, and training to human services integration staff.
- Monitors and evaluates delivery of services using technology and other means.
- Identifies issues and provides resolutions to ensure continuous improvement and client satisfaction.
- Ensures compliance with provincial, legislative, and Council directed policies and procedures.
- Collaborates with and builds relationships with operating Divisions and other key partners.
Key Qualifications:
- Considerable experience managing complex issues within a call centre environment.
- Experience supervising staff within a complex, technology centric, high-volume, unionized environment.
- Experience evaluating and improving programs, services, and operational performance.
- Ability to interpret statistical information and relevant legislation.
- Ability to use a variety of computer software packages including Microsoft Office.
- Excellent interpersonal, stakeholder engagement, negotiation, conflict resolution, verbal and written communication skills.
- Knowledge of income support programs such as Ontario Works and Child Care Fee Subsidy.
- Must be able to work independently in a highly technical, dynamic environment.
- Experience working with multidivisional stakeholders would be an asset.
Equity, Diversity and Inclusion: The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Supervisor Human Services Integration in Toronto employer: City of Toronto
The City of Toronto is an exceptional employer that prioritizes employee growth and development within a dynamic work culture. As a Senior Change Management Lead, you will have the opportunity to make a meaningful impact on HR analytics transformation while enjoying comprehensive benefits and a commitment to work-life balance in a vibrant urban setting.
