The City of Toronto is seeking a Service Design Consultant to bring together process, people, and technology to deliver improved and modernized services for customers, staff, and stakeholders. The role focuses on intuitive, accessible service experiences and continuous improvement across channels. Responsibilities include leading service design across projects, developing plans, and guiding teams with strong collaboration to align with corporate strategy and customer needs.
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Service Design Lead for Public Sector Digital CX in Toronto employer: City of Toronto
The City of Toronto is an exceptional employer that prioritizes employee growth and development within a dynamic work culture. As a Senior Change Management Lead, you will have the opportunity to make a meaningful impact on HR analytics transformation while enjoying comprehensive benefits and a commitment to work-life balance in a vibrant urban setting.
