Manager Transportation Business Support in Toronto

Reporting to the Director Transportation Business Performance, the Manager Transportation Business Support provides strategic leadership for the division's business support functions, including contract management, business process improvement, technology planning and governance, performance measurement, operational support services, and ensuring the state of good repair for Divisional facilities.

The Manager Transportation Business Support (Fleet & Facilities) provides expert advice to senior leadership on contract administration, procurement governance, enterprise systems, operational effectiveness, organizational performance, and risk management to drive operational excellence. The role oversees a team responsible for:

• Managing facilities, in partnership with Corporate Real Estate Management (CREM), including the planning and maintenance of offices, road maintenance yards, and equipment and snow storage spaces required to support staff, equipment, and materials;
• Managing the lifecycle of fleet vehicles and equipment, ensuring assets are maintained in a state of good repair and available to support operational needs;
• The procurement and administration of contracts supporting fleet and facilities operations, and the coordination of pilot projects to evaluate new vehicles, equipment, and technologies for operational suitability and effectiveness.

Major Responsibilities

• Divisional Fleet & Facilities Management
  • Monitors and evaluates the state-of-good-repair for divisional fleet & facilities.
  • Coordinates maintenance needs for fleet vehicles through Corporate Fleet Services.
  • Monitors fleet usage and evaluates fleet needs annually.
  • Prepares budget plans for the whole lifecycle costs associated with divisional facilities.
  • Procures and administrates contracts supporting planning, construction and maintenance of divisional facilities.
• Strategic Leadership and Operational Effectiveness
  • Provides strategic leadership for the development, implementation and continuous improvement of divisional business support programs, management systems, policies, controls and performance frameworks supporting Transportation Services.
  • Leads division-wide projects, strategic initiatives and special assignments to advance business, operational and technology priorities.
  • Identifies and implements opportunities to improve service delivery, operational performance and organizational effectiveness through process improvements, standardization and innovation.
  • Develops business plans, policies, procedures and performance measures that support divisional objectives and continuous improvement.
• Financial and Human Resource Management
  • Develops, recommends and administers the annual operating budget for the unit and ensures expenditures are controlled within approved funding allocations.
  • Manages, motivates, coaches and develops staff, fostering high standards of performance, accountability, innovation and continuous learning.
  • Supervises the day-to-day operation of assigned staff, including work assignment, scheduling, performance management, attendance management, training and employee development.
  • Monitors employee performance, recommends corrective action where necessary, and supports workforce planning and succession management initiatives.
  • Develops, plans, coordinates and facilitates Divisional training programs, including GPS monitoring/reporting, and other technical training for supervisors or operators as required to maintain currency with best practices related to fleet usage.
• Stakeholder Engagement
  • Provides strategic policy advice, day-to-day operational support and professional judgement on complex and contentious issues for the General Manager and senior management.
  • Assists the Divisional senior management team with coordinating administrative processes, including coordination with other Transportation units to ensure fleet is properly utilized by redeploying where necessary.
  • Represents the Transportation Services Division at meetings with standing committees, elected officials and staff of other sections, divisions, agencies, community and special interest groups, citizens and consultants.
  • Creates and manages interdivisional, interdisciplinary and interagency teams and consultation processes to plan toward and support project delivery while addressing political, community, business and other stakeholder interests.
  • Collaborates and negotiates with internal and external partners to support effective project delivery and decision-making.
• Project and Program Management
  • Leads, manages, and undertakes programs, projects, studies, and initiatives related to divisional fleet management and the development, maintenance, and optimization of divisional facilities.
  • Applies project management best practices to plan, coordinate, monitor, and deliver projects within approved scope, timelines, and budgets.
  • Ensures compliance with applicable legislation, regulations, corporate policies, and divisional standards, including occupational health and safety requirements.

Key Qualifications

• University degree in civil engineering, mechanical, or industrial engineering, or a related discipline. Registration as a Professional Engineer (P.Eng.) and member in good standing with Professional Engineers Ontario (PEO) is a requirement of this position.
• Extensive experience managing complex procurement processes, contracts, and vendor relationships including contract development, administration, audit controls and compliance monitoring, and performance management.
• Considerable experience supervising and developing employees to achieve performance goals and operational objectives.
• Ability to lead, supporting, or administering enterprise business applications and technology-enabled business transformation initiatives.
• Excellent analytical, strategic thinking, problem-solving and decision-making skills, with the ability to assess complex operational and business issues, evaluate risks, and develop practical solutions and recommendations.
• Highly developed communication, consultation, stakeholder relationship management and presentation skills.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.