The City of Toronto's Customer Experience (CX) Division is seeking a Project Manager 311 to lead planning, management and delivery of capital projects, including CRM and contact centre technology upgrades. You will drive governance improvements, develop business cases, and coordinate multi‑divisional teams to deliver value for residents and businesses. Reporting to the Director, Strategy, Insights & Planning, you will oversee budgets, timelines, and deliverables, ensuring projects stay within
#J-18808-Ljbffr
Hybrid Project Manager, CX Transformation & 311 in Toronto employer: City of Toronto
The City of Toronto is an exceptional employer that prioritizes employee growth and development within a dynamic work culture. As a Senior Change Management Lead, you will have the opportunity to make a meaningful impact on HR analytics transformation while enjoying comprehensive benefits and a commitment to work-life balance in a vibrant urban setting.
