The City of Toronto is seeking a Project Manager 311 in the Customer Experience unit to lead planning, governance and delivery of capital projects, including CRM and contact centre enhancements. You will develop business cases, manage budgets and drive cross-divisional collaboration. You will coordinate with senior leaders, align initiatives with corporate priorities and ensure on-time, on-budget delivery while promoting service excellence and data-driven improvements.
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Hybrid Project Manager – City CX & Transformation in Toronto employer: City of Toronto
The City of Toronto is an exceptional employer that prioritizes employee growth and development within a dynamic work culture. As a Senior Change Management Lead, you will have the opportunity to make a meaningful impact on HR analytics transformation while enjoying comprehensive benefits and a commitment to work-life balance in a vibrant urban setting.
