At a Glance
- Tasks: Lead the modernization of service delivery and enhance public engagement through innovative technology.
- Company: Municipal government focused on improving community services.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to enhancing service quality across multiple channels.
- Why this job: Make a real difference in public service by driving innovation and improving citizen experiences.
- Qualifications: Extensive experience in contact center operations and digital transformation.
The predicted salary is between 82800 - 101200 $ per year.
A municipal government is seeking a Director of Channel Operations to oversee the modernization of its service delivery model. This leadership position requires extensive experience in contact center operations, digital transformation expertise, and a commitment to improving public engagement through technology. The ideal candidate will drive innovation and manage a large team to enhance service quality across various channels.
Director, Channel Operations & AI-Driven CX in Toronto employer: City of Toronto
The City of Toronto is an exceptional employer that prioritizes employee growth and development within a dynamic work culture. As a Senior Change Management Lead, you will have the opportunity to make a meaningful impact on HR analytics transformation while enjoying comprehensive benefits and a commitment to work-life balance in a vibrant urban setting.
