At a Glance
- Tasks: Lead AI projects to enhance customer experiences and service accessibility.
- Company: City of Toronto, committed to innovative public service.
- Benefits: Hybrid work model, competitive salary, and professional development opportunities.
- Other info: Join a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real difference in how citizens interact with city services using AI.
- Qualifications: Experience in business analysis and project leadership.
The predicted salary is between 62100 - 75900 $ per year.
City of Toronto seeks a Business Analyst 311 to lead AI enablement within the Customer Experience Division. You will apply business analysis and project leadership to identify, assess and implement AI solutions that improve customer experiences and service accessibility.
Reporting to the Director, Service Design & Delivery, you will develop use cases and governance practices, guide cross-divisional teams, and drive continuous improvement, while aligning with corporate objectives and budget.
AI-Driven CX Transformation Analyst – Hybrid in Toronto employer: City of Toronto
The City of Toronto is an exceptional employer that prioritizes employee growth and development within a dynamic work culture. As a Senior Change Management Lead, you will have the opportunity to make a meaningful impact on HR analytics transformation while enjoying comprehensive benefits and a commitment to work-life balance in a vibrant urban setting.
