Coordinate accessible transportation bookings for the City of Saskatoon using scheduling, dispatch, and customer communication skills. This temporary part-time position lasts up to 12 months.
Under the Access Transit Supervisor, the Scheduling and Booking Clerk supports special needs transportation services. The work includes receiving requests, adjusting trips, communicating with drivers, and maintaining accurate customer information. It also requires policy knowledge, database management, and effective communication.
Key Responsibilities:
- Receive bookings through telephone, email, webmail, and fax
- Schedule, cancel, and modify customer requests
- Communicate live manifest changes to drivers
- Coordinate third-party transportation providers when required
- Maintain accurate trip information and customer files
Requirements:
- Grade 12 and three years progressively responsible related experience
- Or one-year business program and two years related experience
- Typing speed of 55 words per minute
- Knowledge of scheduling and dispatching procedures
- Ability to manage databases and resolve complex problems
Support accessible transit through accurate scheduling, dispatch communication, customer service, and dependable transportation coordination for Saskatoon.
Access Transit Scheduling Clerk in Saskatoon employer: City of Saskatoon
The City of Saskatoon is an exceptional employer that fosters a culture of innovation and continuous improvement, making it an ideal place for professionals looking to make a meaningful impact. With a strong commitment to diversity, equity, and inclusion, employees are encouraged to grow and develop their skills in a supportive environment. Located in a vibrant community, the City offers competitive salaries, comprehensive benefits, and opportunities to lead transformative initiatives that enhance the quality of life for all residents.
