Drive strategic enhancements within Community Services as a Service Improvement Specialist. Collaborate across departments to analyze and improve service delivery for a thriving community.
This full-time role based at City Hall requires a motivated individual with a knack for resolving complex issues. You will lead service reviews, strategic initiatives, and organizational assessments. Your goal is to transform insights into actionable recommendations that benefit residents.
Key Responsibilities:
- Lead complex service improvement projects from conception to completion
- Conduct service reviews and organizational assessments
- Analyze data and prepare high-quality reports for decision-making
- Facilitate discussions among diverse stakeholders to build consensus
- Apply Lean principles for continuous improvement initiatives
Requirements:
- 3-year degree in Business Administration or a related field
- Minimum 4 years of experience in project management or strategic planning
- Lean Yellow Belt certification preferred
- Strong analytical and communication skills
- Ability to work in evolving environments
Enhance service delivery and contribute to impactful community initiatives in this pivotal role.
Community Services Improvement Specialist in Kitchener employer: City of Kitchener
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