Posting Information
Posting Number CK54311P
Position Title
No. of Staff Required 2-3
Position Type Casual
If Term position, enter length of Term in months n/a
Position Groups CUPE Civic
Division Active Living & Culture (DV164)
Department Cultural Services (DP159)
Department Name Community Ticketing
Branch Community Ticketing Operations (BR171)
Purpose of your Position - Non Union
The Box Office Clerk is responsible for day-to-day box office duties and responsibilities.
Duties - Union
- Supports the Patron Services Coordinator to administer the day-to-day operations of the KCT box office and administration office.
- Prepares daily attendance records and maintain reports for all receipts and cash deposits for box office.
- Supervising the closing and balancing of daily sales for events and the filing of cash settlement reports and payments.
- Maintains inventory of all box office and office supplies.
- Assists with box office efforts regarding special sales periods (i.e., option periods, season sales, comps) and daily ticket sales.
- Answers patron inquiries at the box office by email and over the phone and process phone and in person orders using KCT Ticketing Software.
- Engages with KCT patrons and support their ticketing needs.
- Responds to public inquiries.
- Maintains knowledge of performances available for sale.
- Perform other duties as required.
Results and Activities - Non union
- High school graduation or equivalent
- Experience
- Bondable/ Cash Handling
Pay Rate Starts at $30.64 with 2 step progressions to $34.29 plus 14% in lieu of vacations, benefits and statutory holidays
Posting Date 10/29/2026
Closing Date 11/13/2026
Days of Work Varied - day, evening and weekends
Standard Hours per Day 7
Work can be varied from 8am – 10pm.
Work Location COMMUNITY THEATRE
Specify Work Location In addition to KCT, this position also attends a variety of community events.
Documents Needed to Apply
- Resume
- Cover Letter
- Driver's Abstract
- Other Document 1
- Other Document 2
- Other Document 3
Supplemental Questions
- * Have you had any Customer Service related training?
- Yes
- No
- * How many years of experience do you have in a customer service role?
- None
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- More than 5 years
- * What level of proficiency do you have using Microsoft Word, Excel and PowerPoint?
- No experience
- Basic
- Intermediate
- Advanced
- Expert
- * How many years of experience do you have with front line customer service (which includes providing services and/or taking questions and providing answers to public enquiries)?
- None
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- More than 5 years
- * How many years of cashier/cash handling experience do you have?
- None
- Less than 1 year
- 1 to 2 years
- 2 to 4 years
- More than 4 years
- * This position requires a flexible schedule. Are you able to work shift work including days, evenings, nights, weekends and holidays?
- Yes
- No
Casual Box Office Clerk in Kelowna employer: City of Kelowna
The City of Kelowna is an exceptional employer that prioritizes employee well-being and professional growth within a vibrant community. As a Contract Coordinator, you will enjoy a supportive work culture that values diversity and inclusivity, while also benefiting from the stunning outdoor lifestyle and recreational opportunities that Kelowna offers. With a commitment to work-life balance and career development, this role provides a meaningful opportunity to contribute to the city's future while enjoying all that this beautiful location has to offer.
