Support housing stability in Hamilton through case administration, client service, referrals, and accurate information processing for community members.
The City of Hamilton seeks a Housing Services Case Aide reporting to a Housing Services Supervisor. You will support Case Management and Housing options through clerical services, eligibility assessments, referrals, and database work. The position serves Ontario Works applicants and participants, including people intersecting with homelessness-serving systems.
Key Responsibilities:
- Process applicant and participant information according to established criteria
- Provide reception, triage, scheduling, and telephone customer service
- Assess eligibility and issue housing stability and discretionary benefits
- Refer clients to shelters, housing supports, and prevention interventions
- Enter and validate client information in SAMS, HMIS, and databases
Requirements:
- Two-year Community College Diploma in Social Services or equivalent
- Experience conducting interviews and connecting people with community resources
- Knowledge of homelessness interventions and violence against women
- Microsoft Office, accurate intermediate data entry, and office procedures
- Ability to respond effectively to crisis situations
Bring client-centered service, housing knowledge, accurate administration, and compassionate communication to Hamilton's Housing Services Division.
Housing Services Case Aide Hamilton employer: City Of Hamilton
Join a dynamic team dedicated to enhancing public health in Hamilton as a Project Manager for Continuous Improvement. Our organization fosters a collaborative work culture that prioritizes employee growth and innovation, offering opportunities for professional development and impactful contributions to community health initiatives. With a focus on teamwork and effective communication, we provide a supportive environment where your leadership skills can thrive while making a meaningful difference in public health services.
