Claims Adjuster I in Edmonton

Job Number: 56290As a member of the Insurance & Claims Management team, you will play an integral role in supporting the operations of the section and multiple Community Partners across the City by handling claims, along with identifying and mitigating corporate risk.What will you do?Adjust claims. Plan and implement timely methods of investigating claims and accidents which involve the City and engage experts as requiredInterview appropriate parties, secure oral and written statements, investigate the root cause of loss and present assessments of corporate liability and recovery avenuesMediate claims disputes and obtain accurate estimates on the value of damaged propertyRespond to and interact with claimants in a proactive and timely mannerProvide oversight of automobile and property damage appraisal services and scope assessmentExamine records, establish appropriate quantum, negotiate settlements with claimants or their legal representatives and obtain releases from the concerned partiesGather reports and collaborate with claim assistants as requiredPropose claim settlement proposals and large loss reporting for approval to those with delegated authority pursuant to the City Administration BylawMaintain accurate and complete files in contemplation of litigation and support the litigation processCollaborate with risk analysts for coverage determination and risk identification in order to support risk control practicesManage relationships within a diverse line of business and complex environmentWork effectively with internal & external Community Partners. Support and contribute to department quality assurance programEmbrace change and advocate for innovative process improvements and lean efficienciesPerform other related duties as assignedQualifications:Grade 12 High School Diploma or GEDMinimum of two consecutive years of experience of relevant claims adjustingSuccessful completion of a minimum of four courses from the Insurance Institute of Canada Chartered Insurance Professional (CIP) programAssets:Experience with court, litigation or legal proceedingsExperience with Google Suite, Microsoft Office, claims management systems and records managementExperience with claims analytics, financials management and claims recovery process will be consideredSkills required for success:Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)Embracing a culture of equity, diversity, reconciliation, and inclusionAlignment with the goals of the City PlanConditions of Employment:Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirementApplicants may be testedWork Environment:This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefitsUp to 1 permanent full-time positionHours of Work: 33.75 hours per weekSalary Range: $39.736 - $49.916 (Hourly); $70,004.90 - $87,939.510 (Annually)Recruitment Consultant: LG/SBEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.Classification Title: Risk Management Consultant IPosting Date: Oct 27, 2026Closing Date: Nov 10, 2026 11:59:00 PM (ABT)Number of Openings (up to): 1 - Permanent Full-timeUnion : CSU 52Department: Legal ServicesWork Location(s):Chancery Hall, 4th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3 #J-18808-Ljbffr