At a Glance
- Tasks: Support trading desks by resolving technical issues and ensuring smooth application operations.
- Company: Join Citi, a leading global bank with a focus on innovation and collaboration.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to learn and grow in the tech and finance sectors.
- Why this job: Be the first line of defense in tech support and make a real impact on trading operations.
- Qualifications: 2-5 years experience in apps support or related fields; knowledge of financial markets is a plus.
The predicted salary is between 32000 - 110680 $ per year.
The Spread Products (SP) production management group provides direct support to a diverse set of trading desks all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders need to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, working closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to be the best for our clients.
The Apps Support Analyst provides technical and business support for users of Citi Applications. Responsibilities include:
- Utilizing a good understanding of apps support procedures and concepts to field issues and queries from stakeholders.
- Providing short-term resolutions and working with relevant technology partners for long-term remediation.
- Acting as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participating in disaster recovery testing and application releases, from development, testing, and deployment into production.
- Performing post-release checkouts after application releases and infrastructure updates.
- Developing and maintaining technical support documentation.
- Analyzing applications to identify risks, vulnerabilities, and security issues.
- Cooperating with Development colleagues to prioritize bug fixes and support tooling requirements.
- Exchanging ideas and information actively and owning Support Project items covering Stability, Efficiency, and Effectiveness initiatives.
- Performing other duties and functions as assigned in a concise and logical manner.
Qualifications:
- 2-5 years experience, preferably in Financial or Banking Industries.
- Basic knowledge or interest in apps support procedures and concepts.
- Participation in some process improvements.
- Basic business knowledge/understanding of financial markets and products.
- Good customer service, communication, and interpersonal skills.
- Ability to plan and organize workload.
- Bachelor’s/University degree or equivalent experience.
Apps Support Analyst in Mississauga employer: Citigroup Inc.
Citi is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Lead Automation Developer role in a high-velocity Agile environment. Employees benefit from extensive professional growth opportunities, cutting-edge technology integration, and a commitment to innovation, all while collaborating with talented teams to drive impactful solutions. Located in a vibrant city, Citi offers a supportive atmosphere that values diversity and encourages continuous learning, making it an ideal place for those seeking meaningful and rewarding careers.
